Returns and Exchanges Policy

Returns and Exchanges Policy

We are happy to offer you a free return service, completely at our expense, throughout Italy . You have 15 days from the delivery date to request an exchange or a return .

To begin the procedure, we invite you to:

- Write an email to customer@vittoriapaci.it , or contact us by phone or WhatsApp at: +39 351 781 16 90

In your communication, please indicate:

- The order number
- Specify whether you wish to make an exchange or a return

You will receive a confirmation email from us with all the necessary instructions to proceed.

Return Conditions

To ensure that your return can be accepted, products must be returned in the same condition in which they were delivered:

- Not used
- Not damaged
- With the warranty tag still attached
- In the original packaging, which must remain intact

If you have any further questions or need assistance, please do not hesitate to contact us.

Refunds and Exchanges

Refund and Exchange Times

Refunds or exchanges are processed within 5 working days from the date we receive your return.

Return Procedure

To ensure that the return shipment is free and insured, and to avoid any liability for damage or theft during transport, it is essential to send the goods only after contacting our customer service.

How to Proceed:

1. Contact us before sending the return: before returning the product, write us an email to customer@vittoriapaci.it or contact us by phone or WhatsApp at the number: +39 351 781 16 90 with the specifications that you can find on the returns and exchanges policy page.
2. Shipping organization: once we receive your request, we will directly organize the collection of the package through our courier.
3. Responsibility for non-agreed shipments: if you decide to send the return without our authorization, the shipment will be at your expense and you will be responsible for any damage or theft that may occur during transport, even if you use our courier.

Be sure to follow these instructions to avoid any unpleasant inconveniences and to facilitate a smooth return process at no additional cost to you.

For further information or assistance, please do not hesitate to contact us.